www.orderlifeline.com

 

Terms of Use

 

You understand and agree that www.orderlifeline.com (this "site") is a 3rd party site which aims to engage and create awareness for eligible low income consumers within the United States about the availability of the Federal / State Lifeline Program and to assist eligible consumers with introduction and assistance in applying with a designated lifeline program service provider.  You understand and agree that www.orderlifeline.com is not a lifeline program service provider and is in no way marketing as or making a claim to be a lifeline program service provider.  You understand and agree that your use of this site is for awareness and informational purposes only and that the information contained within this site may not maintain accurate or the most up-to-date information regarding the lifeline program; therefore, you understand and agree by use of this site that you are aware that you may review other official websites designated by the Federal Communications Commission or other designated lifeline program administrators or by viewing www.fcc.gov/lifeline.  You understand and agree that www.orderlifeline.com will refer you to a designated lifeline service provider once you select "CLICK TO ORDER" button and you will then be redirected to the order page of this website where you will be asked to submit your personal information so that orderlifeline.com can connect your with a local representative to proceed with your enrollment application.  You understand and agree that use of www.orderlifeline.com does not guarantee you will qualify for the Lifeline program benefit or that the designated lifeline program provider you are referred to from this site may offer service within your area or approve your application.  You understand and agree that once you enter into the designated service provider's website and/or start your application with the service provider that you are bound by the service provider's terms and conditions as referenced by example below and as referenced on the provider's website for which you enroll specifically. You agree that your use of this website, including submission of your order information, means that you have read and accept orderlifeline.com's terms of use, terms and conditions, and the privacy policy which have been made available to you to read and accept prior to submitting your order information.

 

The Terms & Conditions of the lifeline program service provider you are referred to from www.orderlifeline.com may vary and are subject to change based on the provider's unique terms and conditions disclosed to you via the provider's website.  The following terms and conditions are for reference only and will be similar to what terms and conditions you must agree to when you apply for the service provider's lifeline program service offering.

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Lifeline Program Terms & Conditions of Service - Example

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Please read these Lifeline Program Terms and Conditions of Service carefully. These Lifeline Program Terms and Conditions of Service are a legally binding agreement between you and the Designated Lifeline Program Service Provider (the "provider") that you enroll with and activate your lifeline benefit introduced to you when you select "CLICK TO ORDER" button at www.orderlifeline.com (the "site")  and become effective upon activation of a Lifeline phone service offered via the site or using your Lifeline phone service after you make a change to your account. These terms and conditions contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial. The provider reserves the right to change or modify any of the provider's Lifeline Program Terms and Conditions of Service at any time and at its sole discretion. Any changes or modifications to the Lifeline Program Terms and Conditions of Service will be binding upon you, once posted on the provider's website. You should check the provider's website regularly for updates to these terms and conditions. By enrolling in the provider's Program and by using the provider's Service, you, the participant, acknowledge and agree to the following terms and conditions:

1. PROVIDER'S LIFELINE PROGRAM INTRODUCTION The Provider's Lifeline Program is designed to provide subsidized wireless phone service to qualified low income consumers and is funded, in part, by the Universal Service Fund Lifeline program, administered by the Universal Service Administrative Company. To qualify for enrollment in the Program, a person must meet certain eligibility requirements. These requirements are based on a person's participation in a federal support program(s) or by meeting certain income requirements based upon the Federal Poverty Guidelines as defined by the U.S. Government. This discount is received each month the customer maintains service and eligibility within the provider's Lifeline Program. Federal law limits the availability of the provider's Program to one (1) enrollment per “household”. A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. A household my not receive multiple Lifeline discounts. You may apply your Lifeline discount to either one landline or one wireless number but you cannot have the discount on both and you cannot receive Lifeline benefits from multiple providers. Applicants for the provider's Lifeline Program must complete an certification form and provide supporting documentation that they meet the eligibility requirements certifying under penalty of perjury, that: A. You meet the income-based or program based criteria for receiving Lifeline (See Table 1) Proof of eligibility is required and only eligible customers may enroll. Proof may consist of eligible program card or statement of benefits. Where and when required, you may be required to provide additional documentation to verify your eligibility. You will notify provider within thirty (30) days, if for any reason you no longer satisfy the criteria for receiving Lifeline. If you move to a new address, you will notify us within 30 days and provide the provider with the new address. B. You further certify and acknowledge understanding that: (1) Lifeline is a Federal Program; Lifeline is a government assistance program. (2) Lifeline is a non-transferrable benefit and you may not transfer your benefit to any other person, at any time, including another eligible consumer. (3) Only one Lifeline service is available per household. A Household is defined as any individual or group of individuals who are living together at the same address as one economic unit, where an economic unit consists of all adult individuals contributing to and sharing in the income and expenses of a household. A violation of the one-per-household limitation constitutes a violation of the Federal Communication Commission’s rules and will result in your de-enrollment from the program and could result in criminal prosecution by the United States Government. Your household is not permitted to receive multiple Lifeline benefits whether they be from one or multiple companies. This includes wireline and wireless services. C. You must activate your service. D. You must use your phone to continue to receive service. Should you not use your service for 30 consecutive days, subject to a 15-day grace period where you are able to use your service, you will be de-enrolled. Usage consists of making an outbound call or text message, to any party, receiving an inbound call from any party other than the provider and it's agents, using any portion of your data plan, purchasing additional minutes of usage, text units or data, and/or through affirmatively responding or acknowledging (in any manner) that you want to continue to receive service. E. You will provide true and correct information, at all times, and to the best of your knowledge. You recognize that willingly and knowingly making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program. F. You will be required to recertify your continued eligibility for Lifeline at any time and a failure to recertify will result in de-enrollment and the termination of your Lifeline benefit. G. Any violation of any requirement or regulation of the Lifeline program is considered a violation of Company policies, and/or Federal Lifeline regulations and may result in your de-enrollment, termination of your Lifeline benefit and is punishable by law. H. You acknowledge and consent to the provider providing and releasing your name, telephone number and address to the Universal Service Administrative Company (USAC, the administrators of the Lifeline Program) and/or its agents, for the purpose of verifying that you do not receive more than one Lifeline benefit as well as for the general administration of the program. Applicants who qualify and are enrolled in the Program will receive one (1) free cellular phone provided by the provider and/or SIM card to be used in a compatible phone the applicant may provide with a free allotment of airtime minutes each month while the applicant remains and maintains eligibility in the Lifeline program. Qualified applicants may, at their discretion, choose plans with additional minutes. Provider will determine at its sole discretion whether or not an applicant meets the eligibility requirements (as determined by USAC and / or State authorities) to participate in the Program. The monthly airtime minutes provided by the Program may vary from state–to-state as described in either this document or in provider's tariff filings on file with your state Public Service Commission or Public Utility Commission or other agency administering the Program in your state. Please call the provider at 611 from your provider's phone or visit provider's website for further information. Upon enrollment in the Program, you will be qualified to participate while you remain and maintain your eligibility in the Lifeline Program. You must verify on an annual basis (whereas such annual period is based upon provider's recertification procedure and is consistent with current FCC rules) that you remain qualified for continued enrollment in the Program as required by USAC and / or your State Public Service Commission, Public Utility Commission or other agency administering the Program in your State. If provider determines during its Recertification process, or at any other time, that a customer fails to continue to qualify for the Program, such customer will be notified and will be immediately deemed ineligible to participate in the Program, will be de-enrolled from the Program and will no longer receive the free or subsidized monthly minutes, unless the applicant can prove they are eligible. Customers must notify provider within thirty (30) days if they no longer qualify for the Lifeline benefit. A customer's Program enrollment may also be cancelled upon the request of a State and/or Federal authority. Provider reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer’s provider phone for fraud, misrepresentation, or other misconduct as determined solely by provider. While participating in the Program, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use the cellular phone or provider's Service provided to him/her by provider. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY THE PROVIDER"S CELLULAR PHONE OR PROVIDER'S SERVICE PROVIDED TO YOU BY PROVIDER. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. In addition, if provider determines, in its sole discretion, that a provider's customer has violated these prohibitions, provider will permanently de-enroll the customer from the Program, their phone will be permanently deactivated and the customer’s account information will be permanently flagged so that the customer may not reenroll in the Program in the future. If you have any questions, concerns, comments, or complaints regarding the Program or Service, offerings or products, please call the provider directly by dialing 611 from your provider's phone to at the toll free customer support number provided on the provider's website. You may also contact your State's Public Service Commission/Public Utility Commission.

1.A. LIFELINE ELIGIBILITY PROGRAMS Applicants may qualify to participate in a Lifeline program with provider through participation in a FCC Federally recognized program ) or through low-income qualification. Provider may not currently participate in offering Tribal Lifeline programs. Applicants seeking eligibility under a State Program, must reside and apply for service and eligibility in that respective State. Eligibility programs and low income criteria may change from time- to-time. Applicants should confirm eligibility criteria by contacting provider. Qualifying programs (effective Dec 2, 2017) for the Lifeline Program are: Table 1 Supplemental Nutrition Assistance Program (SNAP) Medicaid Supplemental Security Income (SSI) Federal Public Housing Assistance (FPHA) Veteran’s Pension or Survivor’s Pension Additionally, you may qualify if your household income is at or below 135% of the Federal Poverty Level.

1.B NATIONAL LIFELINE ACCOUNTABILITY DATABASE (NLAD) Applicants who apply for lifeline benefits will be automatically submitted to the NLAD database upon enrollment in any state that requires the use of the NLAD database. Applicants name, address, date of birth, and last 4 digits of social security number will be submitted to NLAD during the application process. Applicants address will be confirmed as valid. Applicants personal identify will be checked. Applicants will be screened to determine if they are already receiving a Lifeline benefit through another provider.

2. ACTIVATION AND USE OF YOUR PROVIDER PHONE Upon enrollment in the Program, you may receive a Provider phone delivered to your home address noted in the application or if applied in person handed over after final approval process. You must accept the provider telephone number assigned to your provider phone at the time of activation and you will acquire no proprietary interest in any number assigned to you. The number assigned to your provider phone at the time of activation will not be changed for any reason unless required by a Carrier. You may not select a number to be assigned to your provider phone. Your provider phone can only be used through provider, and cannot be activated with any other wireless or cellular service. Provider will at its sole discretion provide a new or refurbished phone of model and features of provider’s choosing. Provider Services are provided at provider's discretion. Some functions and features referenced in the Manufacturer's manual may not be available on your provider handset; however, all provider devices are E911 / 911 compliant. Provider may modify or cancel any provider Service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of these terms and conditions of service. You must activate the phone per the instructions supplied. While remaining actively enrolled in a Lifeline program, you may not transfer, resell or lease Services or equipment to anyone, at any times and for any reason.

3. MONTHLY SERVICE PERIOD AND MONTHLY SERVICE END DATE Monthly Service Period: The period in which usage of your service is authorized lasting for a period of one (1) month beginning on (i) the date your provider account became active; (ii) the date you placed or received the initial airtime transaction on your provider account; (iii) the receipt of the monthly allotment of provider plan airtime minutes; (iv) the purchase or addition of provider airtime minutes, or (v) the date you were determined to be eligible for the provider plan, whichever can be conclusively determined by provider at its sole discretion, and concluding on your Monthly Service End Date. Plan airtime minutes and SMS text messages will be added to your account on the first day of each Service Period. Monthly Service End Date: The last day of your provider Monthly Service Period, occurring one (1) month from the start of your Monthly Service Period. An Airtime transaction can include, but is not limited to, per minute voice cellular call. Service End Date can be calculated from (i) the date your provider account became active; (ii) the date you placed or received the initial airtime transaction on your provider account; (iii) the receipt of the monthly allotment of provider plan airtime minutes; (iv) the purchase or addition of a provider airtime card, or (v) the date you were determined to be eligible for the provider Lifeline Plan, which ever can be conclusively determined by provider at its sole discretion.

4. AIRTIME RATES, USAGE AND INCLUDED MONTHLY MINUTES AND SMS TEXT MESSAGING While you are enrolled in the Program, you will receive a monthly allotment of airtime minutes and SMS text messages as provided for the Program approved in your state and the minute Plan that you select. Airtime minutes and text messages will be added on the first day of your Monthly Service Period. Provider airtime is issued in minute increments. Minutes are deducted from the provider phone at a rate of one (1) minute per minute or partial minute of use. There is no additional charge for nationwide long distance. The provider Free Plan provides a predetermined number of free airtime minutes and text messages. Each plan offers different benefits, features, carryover options and pricing. The Plans that are currently available (except in California and Nebraska) are available via provider's website or by calling provider's toll free support number.  1 Plan availability based on your state of residence; not available in CA or NE. Visit provider website or call provider's toll free number for more information. 2 Stated pricing for our service options do not include applicable state, federal and local taxes and surcharges. 3 Provider Unlimited Voice and Text Services: UNLIMITED DOES NOT MEAN UNREASONABLE USE. Unlimited voice services are provided primarily for live dialogue between two individuals. If your use of unlimited services for conference calling or call forwarding exceeds 4000 minutes per month, provider may, at its option, terminate your service or change your plan to one with no unlimited usage components. Unlimited voice services may not be used for conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialogue between two individuals. If provider finds that you are using an unlimited voice service offering for anything other than live dialogue between two individuals, provider may at its option terminate your service or change your plan to one with no unlimited usage components. Provider will provide notice that it intends to take any of the above actions, and you may terminate the Agreement. The Unlimited plans are deemed for usage within the U.S. only. Use of Services and Equipment: Services and equipment may not be used for any unlawful, fraudulent, or abusive purpose. Provider service is for personal use only. By requesting Services, you agree that you will not use Services and equipment in any unlawful, fraudulent, or abusive manner. This service may not be used in a manner that interferes with other provider customer’s use of the service. Service levels of other customers may be impaired when users place abnormally high numbers of calls, send or receive very high numbers of messages, or repeatedly make calls of abnormally long duration compared with other provider customers. A typical usage of this type suggests that a mobile phone is being used for other than personal usage and in violation of the provider Terms of Service. Services are strictly for live dialog between individuals. Services may not be used for monitoring services or other connections that do not consist of live dialog between three (call waiting) or less individuals. Provider Unlimited service is not intended to be used for high volume business applications. While remaining actively enrolled in a Lifeline program, you may not transfer, resell or lease Services or equipment to anyone, at any times and for any reasons. Services are available within the operating range of the provider Coverage Area. Coverage and quality of Services may be affected by conditions within or beyond our control, including atmospheric, geographic, or topographic conditions. We do not guarantee that there will be no interruptions or delays in Services. Your provider phone will not accept the services of any wireless provider other than provider. Plan Usage Terms: Airtime minutes will be deducted for all time during which our provider phone is connected to, or using, the wireless system. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call and does not end until you press the "end" key or the call is otherwise terminated and such call becomes terminated. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers, 411, and to access your voice mail. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Airtime minutes are not deducted for calls to 911, and all handsets will be able to call 911 even if they have no airtime remaining. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. Customer Care can be reached from your provider phone by dialing 611. Airtime is not deducted by contacting customer care via your provider phone by calling 611. Calls to other provider numbers, including local and toll free numbers, will utilize your available airtime minutes. SMS Text messages will be deducted for each SMS message sent by and received by your provider phone regardless of the origin or destination of the text message and regardless of whether the recipient received the message in the case of messages originating from your provider handset. Occasionally, provider may send SMS messages to your handset, including but not limited to payment reminders and special offers. All messages sent to your handset by provider will not deduct from your message pool. No credit or refund is given for dropped calls or undelivered text messages. You will not be able to make / receive calls or send / receive SMS text messages when you are located outside of the 50 United States or outside the provider coverage area. Plan minutes, text, or data will be utilized prior to any purchased airtime credits or data. Plan Overages: With the exception of 911 calls, voice calls will not be able to be made or received once your pool of available airtime minutes falls below three (3) minutes. Should your pool of minutes be exhausted while on a current voice call, provider may at its sole discretion terminate the call. From time to time, provider may allow, at its sole discretion, the call to continue, deducting any overage minutes from your upcoming Monthly Service Period pool allocation. Similarly, SMS text messages will not be able to be sent or received once your pool of available SMS text messages has been exhausted or once your available airtime minutes falls below three (3). If, in any given billing period, you should exceed your total available SMS messages, provider may at its sole discretion deduct any overage SMS text messages from your upcoming Monthly Service Period pool allocation. If you exhaust your available airtime minutes, SMS text messages or data during your billing period you may purchase and add additional credits for use in both voice calls and SMS text messages and data. Please see ADDING AIRTIME CREDITS below for guidelines regarding adding additional airtime credits to your provider phone. Refunds: All plan payments are final and non-refundable regardless of who uses or possesses your mobile phone after you buy airtime, and regardless of whether the mobile phone is used with your consent or knowledge. Provider will not provide refunds for unused airtime minutes, SMS messages or data.

5. TEXT MESSAGING AND DATA SERVICES All plans include allocations for SMS Text Messages.: One (1) SMS Test message is calculated at One (1) Unit. Each message is limited to 160 characters in length. You may use your free monthly allotment of SMS Text Messages to send and/or receive text messages. Text messages sent to you by provider are free of charge. If you have exhausted your free monthly allotment of text messages, you will need to purchase and redeem additional airtime credits in order to continue to send text messages and open incoming text. Please see ADDING AIRTIME CREDITS below for guidelines regarding adding additional text messages to Your provider phone. Provider does not allow international text messages. Attempting to send international messages could result in service fees and taxes that may be incurred in purchasing Airtime Credits, including but not limited to fees incurred for using proprietary payment MoneyGram. Promotional Airtime Credits: From time-to-time, provider may provide bonus Airtime Credits on credits purchased directly or through a third party. Additionally, Provider may provide promotional credits for other activities including but not limited to referral rewards, on-time payment bonuses, etc. Any such bonus credits are not to be construed as an increase in your plan minutes or text messages and will expire ninety (90) days upon issuance. Airtime Credits Rate Schedule and Usage Parameters: The following table illustrates the rate schedule for purchasing additional Airtime Credits. Rates and denominations are subject to change and current guidelines will be posted at provider's website.  TAXES/SURCHARGES Stated prices on provider's website, if applicable, for provider's service options do not include certain taxes or surcharges. Provider charges all applicable, federal, state and local taxes, fees and / or surcharges. The amount of these surcharges is subject to change and may vary from time to time and by geographic area. Provider collects sales taxes on all direct transactions and, as applicable, regulatory fees. Third party retailers are responsible for collecting sales taxes and in certain states, regulatory fees, for transactions that occur through such third-party retailers. Taxes and fees are subject to change without notice.

6. ADDITIONAL SERVICES Directory Assistance: Directory Assistance is available by dialing 411. There is no cost for directory assistance but standard usage rates apply. Voicemail: Voicemail is included with all Program plans. Customers may access voicemail directly through their handset or from any other telephone. Standard usage rates apply when accessing voicemail from Your provider handset. Three Way Calling: Customers may originate three way calls per the manual instruction of their specific handset. Airtime minutes are deducted for each leg of the three-way call. Call Forwarding: Call Forwarding is currently not available for provider customers. Call Waiting: All provider subscribers receive call waiting. Standard usage rates apply for all simultaneous calls received through call waiting. Caller ID: Depending upon your handset, your phone may be enabled with Caller ID allowing you to view the origin number and/or name of the current caller. There are no additional charges associated with this service.

7. INTERNATIONAL CALLING International calling is currently not available to StandUP customers.

8. ADDING AIRTIME CREDITS FOR ADDITIONAL MINUTES AND SMS TEXT MESSAGES Customers on all plans may add additional Airtime Credits. These Credits may be used for minutes and SMS Messages. Credits may be purchased by calling provider's toll free number or 611 from your provider phone or at provider's website. Credits may also be purchased at any authorized provider payment center or provider Retail Store. All Airtime Credits purchased from provider, direct or through a third-party retailer, will expire ninety (90) days from date of purchase. Airtime Credits may be purchased in multiple denominations and customer may be subject to surcharge depending upon method of payment. All Airtime Credit sales are final and non-refundable regardless of who uses or possesses your mobile phone after you buy airtime, and regardless of whether the mobile phone is used with your consent or knowledge. Provider will not provide refunds for unused credits. Purchased airtime credits will be utilized after any available plan minutes or messages have been exhausted. Customers are responsible for paying any transaction fees and taxes that may be incurred in purchasing Airtime Credits, including but not limited to fees incurred for using proprietary payment MoneyGram. Promotional Airtime Credits: From time-to-time, provider may provide bonus Airtime Credits on credits purchased directly or through a third party. Additionally, provider may provide promotional credits for other activities including but not limited to referral rewards, on-time payment bonuses, etc. Any such bonus credits are not to be construed as an increase in your plan minutes or text messages and will expire ninety (90) days upon issuance.

9. TAXES/SURCHARGES Stated prices for our service options do not include certain taxes or surcharges. Provider charges all applicable, federal, state and local taxes, fees and / or surcharges. The amount of these surcharges is subject to change and may vary from time to time and by geographic area. Provider collects sales taxes on all direct transactions and, as applicable, regulatory fees. Third party retailers are responsible for collecting sales taxes and in certain states, regulatory fees, for transactions that occur through such third-party retailers. Taxes and fees are subject to change without notice.

10. BILLING provider's customers may request a copy of their paper bill by submitting such request in writing to provider. Please allow 4 weeks for delivery.

11. PROGRAM END DATE, DEACTIVATION, AND REACTIVATION As a provider customer, you will receive monthly service for the duration of time that you remain eligible to receive Lifeline services through provider and commencing upon your enrollment and activation in the Program. You will be required to certify that you maintain eligibility in the Lifeline program on an annualized basis. If you fail to complete your annual verification within 30 days of the required verification date, you will be de-enrolled from the Program. Upon de-enrollment from the Program, you will cease receiving the free monthly allotment of airtime. If you are de-enrolled, your service will be deactivated. You may purchase airtime and service days to keep your phone service active. If you are de-enrolled from the provider your phone service will be deactivated, you may lose your unused minutes and you will lose your wireless telephone number. If your service is deactivated, you may reactivate your service by re-enrolling in the Program (if eligible) and/or purchasing provider airtime credits. Upon reactivation of your phone, you may be assigned a new telephone number. Any airtime remaining on your account at the time of deactivation will be reinstated if your phone is reactivated within 30 days from the deactivation date. If your phone remains inactive for more than 60 days, you will lose any remaining airtime. If you have been de-enrolled from the provider Program but you wish to keep your service active, you must purchase and redeem additional airtime and service days before the “Service End Date” displayed on your phone. Customers not part of the Program need to refer to the provider's nonLifeline plans. To prevent any interruption in your phone service, please keep your handset service active by timely completing your annual verification as required by the Program or by purchasing and adding airtime credits before your Service End Date. “No Usage” De-Enrollment and Deactivation: Regardless of the Program End Date, if You exceed 30 consecutive days without any Usage (as defined in this section), subject to a 15-day cure period in which you may use your service, you will be de-enrolled from the provider Program. “Usage” is defined as any transaction including, but not limited to, making any outbound voice call or outbound SMS Text Message, receiving a call from any party other than provider or it’s representatives, using your data plan, acknowledging, or confirming to continue service and / or through purchasing adding airtime (voice or texts) or data.

12. OUR RIGHT TO TERMINATE YOUR PROVIDER SERVICE You agree not to give away, resell or offer to resell the provider Phone or Service provided by the Program. You also agree your provider Phone will not be used for any other purpose that is not allowed by this agreement or that is illegal. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service (b) allow anyone to tamper with your provider Phone; (c) threaten or commit violence against any of our employees or customer service representatives; (d) use vulgar and/or inappropriate language when interacting with our representatives; (e) steal from us; (f) harass our representatives; (g) interfere with our operations; (h) engage in abusive messaging, emailing or calling; (i) modify your device from its manufacturer's specification; or (j) use the service in a way that adversely affects our network or the service available to our other customers. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. In addition to permanently terminating your Service, criminal offenses (i.e., selling or giving away your Service; threatening violence, etc.) will be reported to the appropriate legal authorities for prosecution.

13. UNAUTHORIZED USAGE; TAMPERING The provider handset is provided exclusively for use by you, the end consumer with the provider Service available solely within the Continental United States, Puerto Rico, Hawaii, Guam, and the U.S. Virgin Islands. (Provider is not designated in all States or Territories. See provider's website for more information). Any other use of your provider handset, including without limitation, any resale, unlocking and/or re-flashing of the handset is unauthorized and constitutes a violation of your agreement with provider. You agree not to unlock, re-flash, tamper with or alter Your provider phone or its software, enter unauthorized PIN’s, engage in any other unauthorized or illegal use of Your provider phone or the Service, or assist others in such acts, or to sell and/or export provider handsets outside of the United States. These acts violate provider’s rights and state and federal laws. Improper, illegal, or unauthorized use of your provider phone is a violation of this agreement and may result in immediate discontinuance of Services and legal action against you. Provider will prosecute violators to the full extent of the law. Some provider handsets may have SIM cards. If Your provider phone has a SIM card, then you agree to safeguard your SIM card and not to allow any unauthorized person to use Your SIM card. You agree not to allow any other person to, directly or indirectly alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card. You may not remove your SIM Card from your phone nor place the SIM Card in any other phone, unless authorized by provider. Doing so could result in the immediate termination of your service and de-enrollment from the Program. The Carriers, provider, or its service providers, may, from time to time, remotely update or change the encoded information on Your SIM card. Your provider phone is restricted from operating when You are located anywhere outside of the United States, Puerto Rico, or the U.S. Virgin Islands, including offshore or in international waters. Any such calls are considered unauthorized usage by provider for which your service will be immediately suspended. In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any refunds for unused airtime.

14. COVERAGE MAPS You may find coverage maps on provider's website. These maps are for general informational purposes only. Actual coverage and service areas may vary from the maps and may change without notice. Provider does not guarantee coverage or service availability. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, and your equipment may interfere with actual service, quality, and availability. When Your provider phone is roaming, an indicator light on your handset may display the word "Roam" or "RM" on the screen while the phone is not in use.

15. LIMITATIONS OF SERVICE AND USE OF EQUIPMENT Provider’s California LifeLine service provides the following wireless service elements: 1) Ability to place and receive voice-grade calls over all distances utilizing the public switched telephone network or successor network. 2) Calls within a local exchange or over an equivalent or larger-sized local calling area. The Company offers its California LifeLine customers the ability to send and receive voice-grade calls within a nationwide coverage area, currently using the Sprint, Verizon, AT&T and T-Mobile wireless networks. Domestic voice calls are not distance sensitive; a customer does not pay more for making a domestic long distance call than for a call within their local exchange area. 3) Voice grade connection to the public switched telephone network. Through its underlying carriers, the Company offers its LifeLine customers the ability to send and receive voice-grade calls over all domestic distances (local and long distance) via a wireless voice-grade connection to the public switched telephone network. 4) Disclosures regarding voice-grade connection. Each provider's California LifeLine participant is entitled to a voice grade connection. As such, a participant may terminate service without penalty if a voice-grade connection cannot be provided. Further, since there is no service contract, provider's customers are free to discontinue service at any time without penalty. 5) Response to notification of no voice-grade connection. If, at any time, a participant fails to receive a voice-grade connection and notifies provider, the Company will (1) promptly restore the voice-grade connection, or if not possible, (2) provide telephone service to that participant using different technology if offered by the Company and agreed to by the participant; or (3) allow the participant to discontinue service without penalty. The Company is committed to prompt and effective responses to customer notifications. 6) Free unlimited access to 911/E-911. The Company does not charge for calls placed to 911/E-911, nor do 911/E-911 calls utilize available minutes. In addition, 911/E-911 service is available for all activated handsets, regardless of whether there are minutes available for use under the plan. 7) Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical, and other conditions. Furthermore, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's radio telephone system. At any time Provider reserves the right to substitute and/or replace any provider equipment (including handsets) with other provider equipment including handsets of comparable quality. Some functions and features referenced in the Manufacturer's manual for a particular provider handset may not be available on Your phone. Provider does not warrant or guarantee availability of network or of any Services at any specific time or geographic location or that the Services will be provided without interruption. Neither provider, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. Because of the risk of being struck by lightning, You should not use Your provider phone outside during a lightning storm. You should also unplug the provider phone power cord and charger to avoid electrical shock and/or fire during a lightning storm.

16. WARRANTY EXCHANGE AND LOST OR STOLEN PHONE POLICY Warranty Exchange Policy: Provider's customers shall have up to ninety (90) days from the activation date of their phone to return any defective phone to provider. Provider will exchange a defective phone for a new or refurbished phone, at provider's discretion, during this period-of-time only. For a defective phone replacement, call provider Technical Customer Care or 611 from your provider phone. Exclusions and Conditions: This limited warranty does not cover damage or failure caused by abuse or misuse of the phone or accessories. Your limited warranty excludes all direct, indirect, incidental, and/or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state-to-state. Device Purchasing: Customers can purchase refurbished devices from provider at the prevailing rates. Call provider's Customer Care at toll free number listed on website or 611 from your provider phone or visit, if available, provider retail location for a current list of device options and prices.

17. DISCLAIMER OF WARRANTIES EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A DEVICE YOU RECEIVE FROM US AND THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. Lost or Stolen Phone Policy: For any lost or stolen provider phone, customer should contact provider immediately to suspend the account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to provider. The customer is responsible for all costs associated with replacement of the phone.

18. HEARING, VISUAL OR SPEECH IMPAIRED ACCOMMODATIONS Any hearing, visual or speech impaired persons interested in applying for a specially equipped provider phone must call provider at 611 from your provider phone or via provider's customer service number and specify the need(s) to an agent and provider will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations.

19. EMERGENCY CALLS provider customers have access to 911. Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go through and you should dial 911 from the nearest landline phone. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location

20. LIMITATION OF LIABILITY Provider is not liable to you for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. Provider will not be liable for any act or omission of any other company furnishing a part of our Services or any equipment or for any damages that result from any service or equipment provided by or manufactured by third parties. When Your provider phone is returned to provider for any reason, provider is not responsible and shall not be liable to You or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, MMS and/or additional downloads You may have stored on Your phone or which may remain on Your phone. 21. INDEMNIFICATION You agree to indemnify and hold harmless provider from all liabilities, penalties, claims, causes of action, and demands brought by third parties (including the costs, expenses, and attorneys' fees on account thereof) resulting from your use of a provider phone and/or use of the provider Services, whether based in contract or tort (including strict liability) and regardless of the form of action.

22. BINDING ARBITRATION PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION), EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED RESALE, EXPORT, ALTERATION, AND/OR TAMPERING OF YOUR PROVIDER PHONE, ITS SOFTWARE, THE SERVICE AND/OR PIN NUMBERS, THROUGH ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF PROVIDER AGREEMENT WITH YOU. This provision is intended to encompass all disputes or claims arising out of your relationship with provider, arising out of or relating to the provider Service or any equipment used in connection with the provider Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall preclude provider from bringing claims concerning the unauthorized resale, export, alteration, and/or tampering of your provider phone, its software, the provider Service and/or PIN numbers, in state or federal court. References to you and provider include our respective subsidiaries, affiliates, predecessors in interest, successors, and assigns. All claims, except those excluded above, will be resolved by binding arbitration where permitted by law. You must first present any claim or dispute to provider by contacting Customer Care to allow an opportunity to resolve the dispute prior to initiating arbitration. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules"), as modified by this agreement. The AAA Rules are available by calling the AAA at 1-800-778-7879. you and provider agree that use of the provider's Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and provider agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. Further, you agree that the arbitrator may not consolidate proceedings or more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and if this preclusion of consolidated, class wide or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void. All fees and expenses of arbitration will be divided between you and provider in accordance with the Wireless Industry Arbitration (WIA) Rules, except that provider will reimburse you for the amount of the filing fee in the event you prevail in the arbitration. Each party will bear the expenses of its own counsel, Updated Nov 30, 2017 experts, witnesses, and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, You waive to the fullest extent permitted by law, (i) the right to a trial by jury and (ii) any claims for punitive or exemplary damages. Unless provider and You agree otherwise, the location of any arbitration shall be designated by the provider's choice. Except where prohibited by law, provider and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party's actual damages. Neither you nor provider shall disclose the existence, contents, or results of any arbitration, except to the extent required by law. judgment on the award rendered may be entered by any court of competent jurisdiction. This Agreement shall be construed under the laws of the state designated by the provider, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use or pay for the Services.

23. PRIVACY POLICY To view the provider Privacy Policy please refer to the provider's website.

24. CUSTOMERS OF THE STATES OF: COLORADO: Unresolved questions or complaints may be directed to: External Affairs Section, Consumer Affairs Colorado Public Utilities Commission 1560 Broadway, Suite 250 Colorado 80202 Phone 303-894¬2070 or 800-456-0858 Fax 303-894-2532 E-mail: dora_puc_complaints@state.co.us GEORGIA: Unresolved questions or complaints may be directed to: Georgia Public Service Commission's Consumer Affairs Unit 404-656-4501 or 1-800-292-5813 Kansas: Unresolved questions or complaints, you may contact: Kansas Corporation Commission Office of Public Affairs and Consumer Protection KCC-Consumer Protection 1500 SW Arrowhead Road, Topeka, KS 66604 Or toll-free 800-662-0027 or in Topeka 785-271- 3140. Hearing or speech impaired TDD Kansas Relay Center 800-766-3777. MASSACHUSETTS: For unresolved questions or complaints, you can contact: Massachusetts Consumer Division Department of Telecommunications and Cable Consumer Division 1000 Washington Street, Suite 820 Boston, MA 02118-6500 617-988-8288 (Fax) Or by calling: 617-305-3531 1-800-392-6066 (Toll free)